See your system clearly with a User Needs Mapping workshop
My high-impact User Needs Mapping workshops are designed to help you see your organisation clearly, make smarter structural decisions, and unlock faster flow. Sessions give your teams a shared language to diagnose misalignment, redesign boundaries safely, and align capabilities around what really matters — your users.
Why leaders reach for these workshops
If you’re responsible for improving how teams deliver, you’re probably navigating pressures that don’t show up on a dashboard:
Overwhelmed by competing improvement ideas with no clear way to prioritise what actually matters.
Frustrated by not being able to see why things take so long, despite teams working hard.
Wary of another “transformation” that drains trust, burns time, and leaves little behind.
Fearful of making structural decisions that won’t stick, or worse, create new problems.
Feeling politically exposed when change doesn’t show results fast enough.
These are the hallmarks of change efforts that stem from making decisions in the dark rather than shared insight and evidence.
What leaders actually need
The organisations that make real progress don’t push harder — they get clearer. My workshops are designed to give you:
Clarity: a shared visual language to reason about structure, boundaries, and flow.
Confidence: evidence-based decisions that can be explained, defended, and evolved.
Credibility: the ability to show leadership how teams thrive when organised around real user needs.
Control: a way to sense, decide, and adjust proactively — instead of reacting to the loudest signal.
This is the foundation for every workshop I run. From here, we can explore the themes, challenges, and outcomes you care about most
What UNM Workshops help you achieve
Diagnose misalignment across users, capabilities, and teams
See clearly where flow is breaking down, where effort isn’t tied to real user needs, and where teams are unintentionally working at cross-purposes. Expect to:
Reduce the time needed to uncover where multiple teams contribute to the same capability.
Lower the risk of local optimisation that undermines end-to-end value.
Improve how accurately work items trace back to genuine user needs.
Reveal hidden dependencies that create coordination delays.
Make it easier to communicate organisational misalignment to leadership.
Whether you're a Head of Product, Head of Engineering, CTO, Platform Lead, or Principal/Staff Engineer, my workshops give you a structured way to understand the challenges that are happening in your context — and change them. Common themes include:
Align internal platforms to the needs of their internal users
For platform leads, this work is essential to shift from “shared services” to true Platform as a Product. Workshops help you:
Increase adoption by linking platform capabilities directly to real internal user needs.
Reduce the time product teams spend discovering and using self-service features.
Eliminate duplicated tools and infrastructure across the organisation.
Increase satisfaction among internal platform users (via NPS, feedback, or service reviews).
Redesign boundaries to reduce dependencies and cognitive load
Use evidence and shared reasoning — not opinion — to explore how teams might evolve safely. You’ll be able to:
Reduce the time it takes to propose and validate a new team boundary.
Increase delivery predictability through cohesive, capability-aligned ownership.
Lower cognitive load caused by unclear or overlapping responsibilities.
Reduce rework driven by duplicated effort or ambiguous ownership.
Enable decentralised architectural decisions grounded in user outcomes
For principal engineers, staff engineers, and architects, the workshops provide the context needed for safe, distributed decision-making. You will:
Reduce the time to reach architectural decisions by clarifying capability ownership.
Strengthen alignment between architectural choices and user-visible outcomes.
Lower the likelihood of costly rework caused by incomplete or misaligned context.
If you’d like to explore whether a workshop could help your teams, just reach out — I’m always happy to talk through your context and options.
Looking for more?
Workshops are a great starting point; when you’re ready, longer engagements help you embed the practices, evolve team interactions, and sustain flow across your organisation. If you’re looking for deeper support beyond a single workshop — from organisational diagnostics to multi-month enabling engagements — you can explore my broader services at richallen.info